When the boy and I started dating, we were on the phone and he mentioned that he had to go. His Chinese food had arrived. A few days later, I went over to his apartment so we could order dinner. He pulled out a takeout menu — his only takeout menu. It was from the same Chinese restaurant, where he had been getting almost the same dish over and over.
“What about Seamless Web?” I asked him. He had no idea what I was talking about.
I had him open his computer to a website I was quite familiar with – SeamlessWeb.com. “This site lets you order from any restaurant nearby. You don’t have to talk to anyone! You just select what you want and they bring it here!” I boasted.
The boy was resistant. He didn’t like the idea. He was used to calling in his order to the one place he knew and getting the same meal night after night. He was wary of this whole “internet” thing I spoke of.
“Okay… but how do I know the place we choose will even deliver here?” he asked.
“That’s the beauty!” I replied. “Seamless Web ONLY shows you the restaurants that deliver to your area!”
“How can I be sure the order will be right?” he wanted to know. “How can you ever be?” I shot back.
He still was not convinced. The internet is for news. That is its purpose and that is the only purpose it has. But I pushed it. Promised him he would love it. It’s easy. You don’t have to actually talk to a single person. I’d been ordering from Seamless Web practically since its inception. I remember when it was new and I received a card on the street from someone promoting it. I thought the idea was fantastic and I was hooked!
So I brought up a restaurant we wanted to order from and I showed him how to make his selections. He was not pleased with the fact that he had to enter his credit card number, but both myself and the Seamless Web privacy agreement assured him his numbers would be safe there. You have the option of saving your number on the site, which I love because it makes the ordering process even quicker.
We placed our order. Our food arrived.
The boy could not believe it. “We just check off what we want and then they show up to the door!” he exclaimed. He couldn’t believe how easy it was. And how much variety.
It took a few more times of ordering for the boy to become a full Seamless Web convert. Now he brags to anyone who will listen about how great this site is. He also claims that he discovered it and told ME about it. Uhhh…
Here’s how it works: you select the restaurant and place your order, and a fax gets sent to the restaurant with your info. If the restaurant has a question they have your phone number on the fax and will call you. Otherwise, they show up with your food — already paid for! And now Seamless Web is offering a pick up option in NYC. Exciting!
The site also allows you to rate and review your order, review your past orders and even save some as a favorite to make for quick and easy future ordering! Aside from the login page, the website itself is user friendly and easy to navigate. I’ve never been a fan of the homepage as the log in link for returning customers is tiny and you are often enticed to try to log in from the Corporate Accounts section just because the user name and password fields are prominent on that side. They really should do something equally as prominent for us returning customers!
SeamlessWeb was pretty cutting edge when they started a few years ago. Just as their idea was cutting edge, so was their business model. In addition to being on Facebook, Twitter, etc long before other companies were doing this, they also have a fantastic food blog! Check out their blog here: http://blog.seamlessweb.com/. The pictures look amazing and there are some great reviews and restaurant options! Their marketing strategy of giving the restaurants Seamless Web branded plastic bags was brilliant as well. Walk down the street in NYC and I guarantee you will see at least one of these bags.
Seamless Web started out just in New York City, but now they serve 14 cities — including London. I recommend clicking through the site and if they are in your city, try them out.
As for the boy, he is a true convert. He often muses that he doesn’t know how he ever ate dinner without it. What did he do before he knew about SeamlessWeb? Luckily, the boy met me. Now he will never pick up a phone and speak to a live human being again!
18 comments on Review: SeamlessWeb.com
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[…] Update Last week I reviewed my favorite food ordering site, SeamlessWeb. This site makes the process of ordering food, well, […]
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[…] them if they deliver and they said they do! The boy and I are BIG into food delivery. As I mentioned, SeamlessWeb is my best friend. But there aren’t many places on there that are affordable and healthy. The healthier options […]
Missy Maintains
May 22, 2009 at 10:47 am (15 years ago)Hmm I should start using it more! Nice review!
sara
May 22, 2009 at 10:55 am (15 years ago)LOVE seamless! also use delivery.com . My boy introduced it to me in all fairness…it was a banking thing i guess… xoxoxooxox have a great weekend!!!
emily
May 22, 2009 at 4:32 pm (15 years ago)thanks for the review, I hadn’t heard of this.
Anne K.
May 22, 2009 at 6:05 pm (15 years ago)Wow, that’s a really cool website. I’ve never heard of it before. I’m definitely going to check it out– thanks for the review 🙂
Heather McD (Heather Eats Almond Butter)
May 23, 2009 at 4:32 pm (15 years ago)Dori,
Again, so jealous of all the NYC eateries, and the fact that you can get them delivered right to your door!
P.S. Glad you found the raspberry sherbert. Looking forward to your pie recipe.
Have a good weekend!
Hangry Pants
May 24, 2009 at 12:34 pm (15 years ago)Seamless web is the best!!! I wish they had it in NJ. My favorite part is how it remembers your orders.
Have a fab weekeend sweetie!
elise
May 24, 2009 at 8:46 pm (15 years ago)i heart seamlessweb.
Diana (Soap & Chocolate)
May 25, 2009 at 9:55 am (15 years ago)OOH very cool – haven’t yet tried any of the internet delivery services, but then again haven’t really had occasion to. I should really keep it in mind though! Especially if I’m having a busy day at the office or whathaveyou.
melissa
May 25, 2009 at 9:33 pm (15 years ago)I love seamless web! especially because it often has photos of the items. way to make the BF a believer!
Jen, a priorfatgirl
May 26, 2009 at 10:41 am (15 years ago)aaahhh….no delivery to Minneapolis – BUMMER, I’m so jealous!
John
October 18, 2009 at 10:54 pm (15 years ago)They are indeed pretty good when it comes to placing orders. But I would be careful about the coupon codes they emailed you once in a while. They often don’t work, and you end up having to call customer service (for which by the way the provide an incorrect extension number).
I just wasted one hour of my time (hardly a “seamless” experience) trying to get a coupon code to work. In the end I gave up (the person on the phone wasn’t empowered to do anything) and I had pay $60 more than I expected (it was a large order).
I emailed customer service. Got a quick response, to their credit. But it was along the lines of “sorry we cannot do anything” and “your feedback has been forwarded”
Dori
October 18, 2009 at 10:57 pm (15 years ago)Hi John,
Sorry you had such a poor experience with them. I’ve used many coupon codes and never had a problem — you can actually check if they work before placing your order. The post-coupon price is what *should* show up if it works, so you don’t have to place the order if that isn’t correctly displaying. If a code doesn’t work, I don’t place the order.
Hopefully you will get better service with them in the future.
Bruce
October 19, 2010 at 7:39 pm (14 years ago)I used them a lot until I discovered a much better site Eat24hours.com after ordering 1 time I erased SW from my favs
Gerard
October 27, 2010 at 3:34 pm (14 years ago)Seamless Web has got to be the absolutely worst site to navigate. There is no sense of flow with placing an order. Not only that, I had a promotion code. The only place to use it was when you start the order process. Since I didn’t know if I was going to order anything, I didn’t input the code. I figured that like every other site on the planet, the code space appear when inputting credit card information. I clicked process order without inputting the code and then realized it wasn’t there. Seamless Web customer service would not credit my account. They did offer a code for the future but I don’t find that satisfactory as I spent much more on my lunch today than any other day all year. I’m going to try the eat24hours.com site and continue to order lunch from Food Exchange which has great deals.
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